Our Team of Native Professionals
Oyinit executives and managers:
Leveraging local expertise for unparalleled delivery and meticulous follow-up
Embracing a legacy of success and experience
P. Alisson
CEO
Alisson, the CEO of Oyinit, is a distinguished professional boasting extensive experience in customer relations, leading the company with a deep understanding of client needs and industry dynamics.
Alisson’s journey in this field started in 2001, marking the beginning of a deep dive into the startup ecosystem. Over the subsequent 13 years, he explored core concepts and crafted innovative methodologies, dedicating his expertise to nurturing startups and businesses in their growth trajectories. The profound experience and insights he garnered during this time equipped him with an acute understanding of the unique needs and challenges that emerging companies encounter, particularly in establishing and maintaining customer relationships.
Beginning in 2020, Alisson embarked on a new venture, focusing exclusively on the field of Client Care. Harnessing the breadth of challenges and experiences he encountered throughout his career, he now dedicates himself to innovating specific methods and solutions in Customer Support that are crucial for brand growth. His profound expertise in Computer Science, coupled with a rich history of supporting businesses, enables him to offer effective, tailored management, and customer service solutions that drive success.
As CEO of Oyinit, Alisson spearheads a fervent team dedicated to elevating company customer service processes towards greater success. His extensive track record underscores the criticality of forging robust customer relationships. He is committed to delivering a spectrum of service from sheer kindness to deeply personalized interactions, consistently yielding strong, verifiable results accrued through years of development and refinement.
Since embracing this focus, Alisson’s unwavering commitment to exceptional Client Care has established him as a visionary leader and an invaluable partner for businesses aiming to elevate their services and secure client satisfaction. His extensive entrepreneurial journey and wide-ranging experience form the foundation of Oyinit. The company stands as a testament to his dedication, offering premium outsourced solutions in management and client care that epitomize excellence.
B.Willyan
COO
Willyan, COO of Oyinit, embarked on his entrepreneurial journey at the age of 14, joining the CS team and developing logic and service skills.
In 2008, he enrolled in his first university to earn a degree in Geography with a focus on international political analysis, already showcasing his aptitude for challenges related to relationships and strategies, conducting opinions and ideas in an organized manner, and transforming them into a singular objective.
After personal projects as a CEO and founder of startups, always emphasizing administrative and team management, he transitioned to his second university in Political Sciences. This further honed his personal management skills, coupled with an extensive period working in CT with clients and the technological realms of NFTs and WEB3.
During his time at the UN in 2018, he engaged in international service during a congress that marked his initial encounter with the idea of Oyinit. Since then, he embraced Oyinit, expanding and refining the concept of customer service, elevating it to a higher level of excellence.
B.Kadja
CONCIERGE
The concierge manager at Oyinit is a gifted, young professional from Brazil, with specialization in linguistics and brand management, bringing a unique blend of communication expertise and strategic insight to the role.
Kadja, the Concierge Manager at Oyinit, is an exceptional Brazilian talent whose career sparked at an early age. Relocating to Turkey at the tender age of 9, she ambitiously set her sights on mastering linguistic skills and enhancing her capacityKadja consistently leads the charge on impactful projects, redefining excellence in client engagement and operational efficiency. Her invaluable contributions have significantly enhanced the caliber of Oyinit’s services, cementing her status as an indispensable pillar within our team.Kadja is continuously at the forefront of meaningful projects, setting new standards in client engagement and operational efficiency. Her contributions have substantially elevated Oyinit’s service quality, making her an irreplaceable cornerstone of our team.
K.Karla
COACH
Our Coach E-Trainer at Oyinit is a seasoned professional, boasting a robust background in administration and team management, equipped to provide exceptional training and guidance.
In 1994, she launched her inaugural gastronomic brand
Throughout this venture, she dedicated herself to devising effective training programs aimed at fostering a dependable team and enhancing employee retention. This strategic focus was key to minimizing operational costs and catalyzing the brand’s growth.
Following her tenure gaining valuable management experience, she transitioned into the legal field, serving as a paralegal for five years. Her journey then took her to Turkey, where she dedicated four years at the consulate’s national relations office.
With her accumulated experience and skill set, she received an invitation to lead a multilingual Customer Service (CS) project within the financial sector. In this role, she orchestrated both physical and online training for sales agents, with a sharp focus on enhancing customer retention and conversion rates. Her exceptional contribution and leadership were acknowledged and celebrated throughout her six years in Turkey.
In 2021, she engaged in a Customer Service (CS) project, catering to Portuguese and Spanish-speaking clientele in Turkey. This project marked the beginning of her professional relationship with Oyinit, sparking innovative ideas for training and communication methods that significantly benefited the team.
Now, as Oyinit’s E-Training Coach, she is poised to significantly impact the company by devising and implementing comprehensive training programs. Her efforts are aimed at enhancing employee capabilities, bolstering exceptional customer service, and fueling the company’s growth trajectory.
M.Tetiana
HR
Our Oyinit HR Manager, a 2012 former student of the University of Economics and Humanities in Ukraine, bringing a wealth of knowledge and expertise to the team.
Tetiana, a multilingual and talented professional, joins Oyinit with a decade of experience in research and career management across Asia. Her journey has been marked by a deep commitment to expanding opportunities and formulating strategies for professional growth in diverse Asian markets. Her profound insights into the labor market and professional needs have informed her approach throughout her career.
In 2022, Tetiana returned to Turkey, engaging in a crucial role in global recruitment for a prominent Finance Market company. Her critical contributions significantly impacted the recruitment process, showcasing her adeptness in talent identification and alignment with organizational goals.
Joining Oyinit, Tetiana brings a wealth of innovative ideas and solutions that resonate with our mission and values. Her addition to our HR team significantly enhances our leadership and our commitment to delivering human-centric services of the highest quality.
Committed to fostering a collaborative and dynamic work environment, Tetiana’s dedication to people development is a testament to her passion. As an integral member of the Oyinit team, she is poised to drive strategic initiatives that will bolster company growth, optimize operations, and maximize customer satisfaction. Her global perspective and extensive knowledge are invaluable assets in our quest to deliver cutting-edge solutions and exceptional services to our clients.
We eagerly anticipate the contributions Tetiana will make as a key professional on our team and are confident that her presence will propel us to new heights of achievement as we continue forging a bright path forward for Oyinit.
F.Larissa
CIO
Oyinit’s CIO, a distinguished Brazilian professional, ensures that our team remains at the cutting edge, continuously integrating the latest technological advancements and innovations in the remote working environment.
Larissa began her career in Information Technology at 18 years old, working as a professional in CSS. Within a few months, she took on the responsibilities of managing customer service and operational control.
In 2022, she joined the Technology team at Oyinit, bringing a young and brilliant mind that had already been active in all demands of Innovation and Digital Transformation, focusing on information security, Strategic Planning, and IT Resilience. She developed IT strategies that support the long-term objectives of the organization and built resilient systems capable of adapting to unexpected changes and challenges.
During her quarantine, Isabella operated remotely on projects and solutions for Customer Support Services, which led her to join a brand alongside our CEO, Alisson. F.Larissa aligned her organized and optimized strategy with Oyinit’s remote technological excellences, contributing greatly to our team.
With her diversified experience and IT knowledge, Larissa plays a key role in driving Oyinit’s digital transformation, ensuring the efficient and effective use of advanced technologies to provide high-quality support services to our clients. Her strategic vision and ability to implement innovative solutions are fundamental in driving Oyinit’s growth and technological excellence.
R.Valmir
TEAM LEADER SENIOR
Our Coach E-Trainer at Oyinit is a seasoned professional, boasting extensive experience in administration and team management, poised to deliver exceptional training and leadership.
Valmir J., at 28 years old, is our team’s senior leader and has a remarkable and diverse history that began early in the field of Information Technology.
His professional trajectory is marked by significant experiences in art direction, culminating in a solid formation as a graphic designer, also certified by prestigious entities in the world of digital art.
In 2022, Valmir joined Oyinit, bringing his exceptional logical ability and organizational operational skills. At Oyinit, he plays a crucial role, mainly working in casinos in the Brazilian market.
He is responsible for effective communication between the company and the team, ensuring a smooth interaction with the concierge responsible for the brand.
With a career that began in 2012, Valmir has extensive experience working with global teams in customer support, adding significant value to the Oyinit team with his expertise and innovative approach.
Oyinit is powered by a cohesive team of executives and managers who collaborate trustingly from the inception to the culmination of our identity-building process. Each member’s professionalism and capabilities are revered, allowing them to perform their roles independently and autonomously. From strategic HR to e-learning to coaching, trust is not just placed in the department but in each professional steering the operations until the team is seamlessly transitioned to its respective managers and team leaders. When enacted with a communicative team underpinned by mutual trust, operations are executed effectively and expediently. The essence of Oyinit lies in the trust vested in its identity and the seasoned professionals behind every process. These individuals have not only shaped the history of the Oyinit family through years of collective experience and overcoming adversity but are now united to perpetually showcase our distinctive edge.
Communication and trust between departments
At Oyinit, we uphold the belief that clear communication and mutual trust form the foundation of effective teamwork. We cultivate an environment where communication flows freely and transparently, enhancing collaboration and reinforcing bonds within and between departments.
At Oyinit, we recognize the importance of a work environment that transcends physical boundaries, especially in a globalized scenario. Our animated virtual environment is an innovative representation of this vision, offering a dynamic and interactive space that fosters our entire machine, with a space for collaboration and effective communication between our team and geographically dispersed collaborators.
