OYINIT: CUSTOMER SUPPORT OUTSOURCING EXPERIENCE BEYOND EXPECTATIONS, SUPPORT THAT MAKES A DIFFERENCE!
As a customer suporting outsourcing agency, we discover, connect, and train talents with unique methods that transcend borders. Operating globally, our essence is focused on remote security and building a culture rich in policies and guidelines that nurture the well-being and satisfaction of our employeees.
The result? In addition to being exquisitely prepared, our customer support agency teams don’t just offer support – they deliver an exceptional experience to each and every one of your clients.
15 DAYS FREE MANAGEMENT OF YOUR ENTIRE REMOTE OUTSOURCED CUSTOMER SUPPORT DEPARTMENT
Schedule a presentation with us by clicking on the button below and filling in our questionnaire.
15 DAYS ON US
TRIAL
Schedule a presentation with the Oyinit team and receive a 15-day free trial of Global Multilingual CS Management for up to 3 agents.
EMBRACE THE OYINIT EXPERIENCE
With our 15-day trial!
Enjoy the benefits of Live Chat with
configured bot, email and ticket with follow-up with full control reports through our Internal CRM.
UNLOCK THE PINNACLE OF REMOTE MANAGEMENT
Smart Bot to operate overnight
This means that, even outside of business hours, your customers will continue to receive immediate responses, providing a support experience in which you will have access to full reports on tickets generated and resolved.
SERVICE FOR 15 DAYS, WITH NO OBLIGATION
Smart Bot to operate overnight
At Oyinit, service excellence is based on a solid and consistent pillar of identity, developing tailor-made solutions focused on optimizing and securing the global remote format. That’s why we’re offering you the chance to try our customer service (CS) management service
KPI Reports generated by our internal CRM related to the promotional period.
Team Strategies
Throughout this promotion, Oyinit commits to adopting the highest security standards for data protection, and all confidentiality agreements will be strictly upheld.
Vision
MISSION
EXCELLENCE IN
CUSTOMER SUPPORT OUTSOURCING EXPERIENCE
Oyinit believes enhancing in customer experience and human interaction to create a positive environment.
CUSTOMER SUPPORT
CUSTOMER EXPERIENCE
Excellent experience management plays a proactive role in enhancing the impression a customer takes away after a service interaction. It’s about ensuring that the customer feels valued and understood. This is crucial in influencing their perception of the company and affects overall satisfaction. Positive experiences often result in recommendations, which directly impact marketing efforts and user loyalty. By creating a solid and lasting relationship, we generate loyalty and foster a strong, enduring connection with the customers.
Communication Channels
Instant and Efficient Communication
Humanized and Personalized Service
Professional & Cordial Communication
Categorization With Prioritization
Want to empower customer success remotely?
Choose Oyinit
Optimize your Business
Delivering an exceptional customer experience leads to high satisfaction, greater retention, and favorable recommendations. This positively impacts revenue and contributes to business expansion.
Reduction of operating expenses
- global reach
- MULTILINGUAL CAPABILITIES
- COMPREHENSIVE CRM TOOLS
- INNOVATIVE SOLUTIONS
- SECURE SYSTEMS
- COMMITMENT TO QUALITY
Oyinit Digital Acceleration and Excellence: Activate in 15 Days
From decision to action: Transform your customer service with Oyinit's efficiency and innovation in just two weeks.
WHERE IT ALL BEGINS
The journey to customer service excellence begins with your decision to adopt a technologically advanced approach. By opting for Oyinit, you initiate the transition to optimized and integrated customer support. This shift is backed by state-of-the-art Customer Relationship Management (CRM) solutions and a global remote support infrastructure, setting the stage for a remarkable transformation in the way you connect with your customers.
PERSONALIZE YOUR EXPERIENCE
Choose your ideal plan and complete our detailed survey. This crucial step enables us to understand your specific needs, allowing us to begin sculpting a tailor-made solution for your customer service. Our approach ensures that the service you receive is perfectly aligned with your unique requirements and objectives.
WE DESIGN YOUR IDEAL PLAN
Within 24 hours of choosing your plan and sending in the survey, our executives and strategic team will contact your team directly to discuss and finalize the customization of your plan. Our meticulousness is key to designing a solution that perfectly aligns with your brand's expectations, guaranteeing a functional and productive launch.
Native and integrated communication is the key to success in the global remote format, with our multilingual team in direct channels up to 24 hours a day with your team at all times, seeking to align brand policies and characteristics as much as possible in real time, without the risk of launching unprepared and ineffective customer service.
CONFIGURING FLOWS AND COMMUNICATION
Within just one week, Oyinit dedicates itself to meticulously collecting your company’s policies and procedures. This stage is essential for structuring the department’s workflows, including the creation of templates and guides to be used daily by the support team. We ensure that all processes are in complete harmony with your brand’s guidelines, guaranteeing a cohesive and consistent customer service experience that meets your high expectations.
LAUNCH AND IMPLEMENTATION
Within just 15 days, our team is fully prepared to go online. This period includes finalizing the first month's prepayment, consulting the detailed FAQ, and introducing you to your dedicated team. Additionally, we'll set up the communication groups where your company will be present on platforms like Slack, promoting efficient and organized interaction. Information on the effective use of these communication channels will also be shared to ensure smooth collaboration
Be with the best
OYINIT REMOTE
MANAGEMENT MODELS
These approaches are just a few examples of what Oyinit offers in its three distinct management models. The company is equipped to adapt and combine these methods, tailoring them to the specific needs and requirements of your business. Our flexibility and expertise ensure a customized and effective management solution that aligns with your company's unique objectives.
TALENT ONLY
700€
Per Agent
- Temporary Srevice Contract
- Multilanguage Strategic HR
- Strategic Digital Recruitment
- E-Learning
- Implementations, Integrations
- CRM
- Live Chat, Tickets, Email, Calls
Identity and efficiency are central pillars of Oyinit. In just 15 days, we implement the Talent Only plan, providing a fully trained team ready to go live. This rapid implementation ensures your business receives the necessary support for operational excellence.
TALENT ONLY
PRIMARY
- Progressive 3-Month Contract
- Team Leader Included
- Up to 8 Agents
- IT Management With CRM Integration
- Live Chat 24/7 with Configured BOT
- Business Hours Calls
- Ticket and Email Management
- Standard KPIs
Identity and efficiency are central pillars of Oyinit. In just 15 days, we implement the Talent Only plan, providing a fully trained team ready to go live. This rapid implementation ensures your business receives the necessary support for operational excellence.
ALL+
OPTIMIZED
- 1-Year Management Contract
- Brand Concierge
- Up to 12 Agents
- Facial Recognition Control
- 24/7 Multilingual Call-Center
- Talent Retention
- IT and CRM 24/7 Support
- Full KPI and Statistics Report
- Risk Management with Extra Agents (during traffic peaks)
- Compliance, DPO, LGPD
- Global PayRoll
Identity and efficiency are central pillars of Oyinit. In just 15 days, we implement the Talent Only plan, providing a fully trained team ready to go live. This rapid implementation ensures your business receives the necessary support for operational excellence.
CERTIFICATION
Oyinit: Reliability and Innovation with OneTrust Certifications - Pioneering in Privacy, Governance, and Data Discovery!
PRIVACY
GOVERNANCE
GRC
Available on all plans
AI - CONFIGURED BOT TO ASSIST YOUR CLIENTS
While bots play a role in providing 24/7 support, human interaction remains crucial for addressing emotional and complex need and for delivering personalized services based on trust and quality. Our bots can:
- Provide essential information to customers
- Cover nom-business night shifts
- Manage tickets generated without human assistence in a hybrid format
Connecting with Oyinit
At Oyinit, we offer our services in languages where we have native-speaking managers and executives, because effective remote management begins with excellent communication.
Languages
B.Kadja * Concierge
Portuguese, English, Turkish
P.Alisson * CEO
Portuguese – English – Spanish
K.Karla * Coach
Portuguese – Spanish – Turkish
M.Tetiana * HR
Ukrainian – English – Portuguese
N.Isabela * TI
Portuguese – Spanish – English
M.Carolina * Concierge
English – Spanish – Turkish – Ukrainian
…
50 countries +
United States, Canada, United Kingdom, Australia, New Zealand, South Africa, Ireland, Brazil, Portugal, Angola, Mozambique, Spain, Mexico, Argentina, Colombia, Chile, Peru, Venezuela, Ecuador, Bolivia, Paraguay, Costa Rica, Panama, Guatemala, El Salvador, Honduras, Nicaragua, Puerto Rico, Dominican Republic, Cuba, Ukraine, Kazakhstan, Kyrgyzstan, Turkey, Northern Cyprus, Armenia, Georgia, Azerbaijan, Uzbekistan, Belize, Uruguay, Guyana.
Years of development
Oyinit’s Strategic Digital Recruitment (SDR-O) and SkillSpectrum 100 Sadvanced, innovative systems and methods developed by Oyinit executives over 15 years. With a direct and meticulous approach including psychometric and multitasking assessments to guarantee adaptability and acuity, along with the necessary cultural adjustment. Moreover, these systems employ a rigorous technique to thoroughly understand the depth of a candidate’s technical knowledge.
Far Beyond a Management Solution
Immerse yourself in Oyinit’s universe and understand our DNA through the words and experiences shared by our leaders – the executives and managers who shape and define our company’s direction every day. In this year of 2023, we are proud to have achieved a perfect union of human interaction and sophisticated technologies. This synergy allows us to reach an unparalleled level of excellence focusing on what we believe is the heart of any business: the customer
To enrich your experience further, we have made this content available in multiple languages, demonstrating our global commitment. Visit our YouTube channel and choose the language you prefer.
The Recruitment Revolution
P.Alisson CEO –
In today’s globalized scenario, recruitment has become one of the most crucial stages for a company’s success and sustainability. It is the pillar that supports not only the talent and culture of the organization, but also operational efficiency and, consequently, profitability.
Oyinit's Versatile Business Model
M.Tanya HR Manager –
Oyinit is not just a tool or service; we are the strategic extension of your business. Our consultancy goes one step further. We offer valuable insights, backed by a native team that deeply understands the local business environment and the nuances of the sector.
Oyinit Internal CRM
B.Willyan HR COO –
With Oyinit’s CRM, users gain access to up-to-date, real-time information, thereby avoiding overlaps and optimizing the use of spaces designed for remote team management. Featuring an intuitive interface, it provides virtual environment capabilities with real-time visualization.
Who is the Oyinit Concierge Manager?
B.Kadja Concierge Manager
The Concierge Manager is a trained and dedicated professional committed to ensuring that each customer’s experience with Oyinit is exceptional. They act as a facilitator, understanding each customer’s specific needs and ensuring that they are met.
Embrace flexibility without compromising productivity.
Oyinit revolutionizes the way your team works across all time zones.
Eco-Friendly Initiatives: Sustainability matters to us. Our Shift Remote Facilities promote eco-friendly practices, contributing to a greener planet.
Expert management of your brand 24 hours a day: Our dedicated support team is available 24/7 to assist with any immediate updates to the remote working team. Count on us to ensure smooth operations at all times.
Optimize Performance Across Time Zones: Leverage data insights to optimize performance. With Oyinit’s data-driven strategies, enhance productivity during every shift.
Embrace Shift Remote Work with Oyinit: Embrace the power of global collaboration and productivity with our Shift Remote Management Facilities.
Manage with Excellence, Wherever You Are!
Oyinit is the complete solution for successful remote management.
Are you ready to transform your team management and customer service? Get a personalized quote with Oyinit today!