Choose Your Perfect Plan
Oyinit stands out for its Strategic HR approach, a key element that permeates all three management plans – temporary, partial and optimized. This focus on Strategic HR is what sets Oyinit apart, ensuring that, regardless of the plan you choose, the management of your Customer Support department is conducted not only efficiently but with a vision aimed at aligning talent with your company’s strategic objectives.
OYINIT IS COMING WITH 15 DAYS OF FREE MANAGEMENT AND EXPERT CONSULTING IN THE ONLINE CASINO SECTOR
Consequences of a disorganized, misaligned and linguistically limited HR department
Strategic HR: The Heart of Our Services
Optimized Management: An annual commitment to building a robust support department, including talent retention and dedicated leadership, ensuring that the quality of customer service grows along with your company.
Customer Experience as a Focus
With Oyinit’s strategic HR, every customer interaction is seen as an opportunity to strengthen the relationship with your brand. That’s why, regardless of the management plan you choose, our goal is always to offer a service experience that goes beyond expectations, promoting customer satisfaction and loyalty.
- Alignment
- Development
- Retention
- Engagement
- Innovation
- Diversity
OPTIMIZED ANNUAL MANAGEMENT
Throughout the year, we will work closely with the team to understand your company’s specific needs and design a personalized and motivated support department, leading to a strong talent retention while further reducing regular hiring costs. This will involve creating efficient processes and procedures, as well as selecting, training, and qualifying new agents.
LEGAL REPORTING AND COMPLIANCE
We provide accurate payroll reports based on digital signatures and ensure compliance with local labor and tax regulations in different countries. Our contracts and legal processes are implemented globally, taking into account the cultural layout of the brand.
GLOBAL COMPLIANCE PAYROLL
We handle international non-disclosure agreements (NDAs) and comply with the General Data Protection Regulation (GDPR). With Oyinit, you can rely on a meticulous legal and tax compliance strategy, allowing you to focus on your company's sustainable growth.
POLICIES AND PROCEDURES
Oyinit fosters an organizational culture that prioritizes security and reliability while all activities are monitored 24/7 by the Concierge Manager and leadership team, with continuous internal monitoring of chats and meetings to ensure compliance.
DYNAMIC AND EFFECTIVE ONBOARDING
Oyinit offers efficient and scalable solutions designed to handle intense demand flows without interruption or delay. With the ability of highly trained bilingual agents, we eliminate the need for translation tools, ensuring fluent external and internal communication
PROFICIENCY IN GLOBAL SHIFT MANAGEMENT
Oyinit stands out in managing global teams across different time zones, ensuring seamless, 24/7 customer support. Our expertise in Global shift scheduling guarantees efficient operations and consistent service for our international clients.
We take care of your most precious asset
The way to the heart of any customer is through quality and consistent customer service – this is a clear attribute of the biggest businesses today.
Well-implemented Customer Care
With a Team Leader and Concierge Manager dedicated to your company’s customers, you will have access to an experienced and qualified professional who will be responsible for leading and guiding the support team.
Although hiring a Team Leader and Concierge Manager involves an initial or long-term investment, Oyinit ultimately generates investment and cost savings for you. With a well-led team, there will be fewer instances of rework, errors and communication problems, leading to greater operational efficiency and reduced waste of resources. Furthermore, improved customer service can lead to increased customer retention and, consequently, a boost in business and revenue.
Be with the best
OYINIT REMOTE
MANAGEMENT MODELS
These approaches are just a few examples of what Oyinit offers in its three distinct management models. The company is equipped to adapt and combine these methods, tailoring them to the specific needs and requirements of your business. Our flexibility and expertise ensure a customized and effective management solution that aligns with your company's unique objectives.
TALENT ONLY
700€
Per Agent
- Temporary Srevice Contract
- Multilanguage Strategic HR
- Strategic Digital Recruitment
- E-Learning
- Implementations, Integrations
- CRM
- Live Chat, Tickets, Email, Calls
Identity and efficiency are central pillars of Oyinit. In just 15 days, we implement the Talent Only plan, providing a fully trained team ready to go live. This rapid implementation ensures your business receives the necessary support for operational excellence.
TALENT ONLY
PRIMARY
- Progressive 3-Month Contract
- Team Leader Included
- Up to 8 Agents
- IT Management With CRM Integration
- Live Chat 24/7 with Configured BOT
- Business Hours Calls
- Ticket and Email Management
- Standard KPIs
Identity and efficiency are central pillars of Oyinit. In just 15 days, we implement the Talent Only plan, providing a fully trained team ready to go live. This rapid implementation ensures your business receives the necessary support for operational excellence.
ALL+
OPTIMIZED
- 1-Year Management Contract
- Brand Concierge
- Up to 12 Agents
- Facial Recognition Control
- 24/7 Multilingual Call-Center
- Talent Retention
- IT and CRM 24/7 Support
- Full KPI and Statistics Report
- Risk Management with Extra Agents (during traffic peaks)
- Compliance, DPO, LGPD
- Global PayRoll
Identity and efficiency are central pillars of Oyinit. In just 15 days, we implement the Talent Only plan, providing a fully trained team ready to go live. This rapid implementation ensures your business receives the necessary support for operational excellence.
With a well-led team and personalized communication with your company, information reaches agents more quickly and coherently. This results in greater autonomy and more informed decision-making in services, with arguments aligned with the company’s values and demonstrates the team’s commitment. Consequently, customer satisfaction tends to increase. The Team Leader will supervise the team, identify areas for improvement, implement efficient processes and provide additional training as necessary.